Refund policy

Return & Refund Policy

At Cordinate, every piece is inspected for quality before it leaves our hands. Because of this care taken before dispatch, we do not accept returns or exchanges for change of mind, sizing preference, or personal taste once an order has been placed and confirmed.

That said, we take full responsibility when something goes wrong on our end. If your order arrives damaged, defective, or incorrect due to an error on our part, we will make it right — no cost to you, no hassle.

Eligible for Return/Replacement

• Item arrived visibly damaged or defective
• Wrong item or wrong size sent due to an error on our part

Not Eligible

• Change of mind after placing the order
• Wrong size selected by the customer at checkout
• Minor variation in fabric shade due to screen display settings or the natural texture of lawn fabric
• Item that has been worn, washed, or altered in any way after delivery

How to Report an Issue

1. Contact us within 48 hours of delivery via email at cordinate.pk@gmail.com or WhatsApp at 0320-4037414, including your order number and a clear photo or video showing the issue
2. Our team will review the claim and confirm whether it qualifies under this policy
3. Once approved, we'll arrange a replacement or refund at no additional cost to you, including any return shipping, since the responsibility lies with us in these cases

Refunds
Approved refunds will be issued to your preferred payment method — whether that's your original payment method, bank transfer, JazzCash, or Easypaisa. For cash-on-delivery orders, please share your preferred payout details when we confirm the refund. Refunds are typically processed within 5–7 business days of approval.

Questions?
We're happy to help with anything order-related — reach out anytime:
📧 cordinate.pk@gmail.com
📱 WhatsApp: 0320-4037414